I had one of those days at work, one of those awful days where something someone promised to do gets completely reversed on a whim and that person does their level best (which is pretty damned good, unfortunately) to screw up something critical. It was one of those rare moments when I put my head down on my desk and just wanted to disappear. Usually, I am the trouble-shooter for this sort of thing and I couldn't figure out a really good answer, and then Carl came in and we talked about the problem and he thought he'd take a stab at it. I was worried that he'd be angry on my behalf or just plain angry for the person doing what they were doing and then tick them off and the problem would grow even worse, but he talked calmly (he usually does, I was just worrying) to them... and talked... and talked... and an hour later, emerged successful. I honestly do not know how or what he said because I left the room, but it worked. And who says there aren't heroes now?